Vacant job

About the Company

Unilin, backed by brands such as Pergo and Quikstep, is one of the world's leading flooring companies. It has been over 30 years since Pergo invented the laminate floor, and today Unilin provides everything from new laminate products and vinyl floors to natural and beautiful wooden floors. Unilin has its Nordic headquarters located in Malmö, where they have departments for finance, marketing, shipping, and customer service. Read more here: www.pergofloors.com

About the Role

As a customer service representative, you will be the face of Unilin together with your colleagues, delivering first-class service to Unilin's customers in the Swedish market. In a company where development and innovation are constantly present, you will have the opportunity to grow alongside both the company and the role. With phone and email as your primary tools, you will act as an advisor to customers, using your extensive product knowledge to assist in product selection and answer questions regarding prices, deliveries, and returns. The position is administrative in nature, where you will receive orders via email and register them in the SAP business system. The role involves close collaboration with the customer service team as well as with other internal departments such as sales, marketing, and shipping to ensure a qualitative and positive experience for the customer. Additionally, you will continuously work on customer follow-ups regarding purchases, deliveries, and returns. More specifically, the role includes:

- Handling incoming customer inquiries via phone and email

- Administrative tasks such as order placement in SAP

- Continuous and close collaboration with internal functions and departments

About You

We are looking for someone who approaches their work with a great deal of curiosity. You have an inherent drive to develop and learn, and are not afraid to experiment to find solutions. As a result of your drive, you do not shy away from changes but see them as an opportunity to contribute ideas and suggestions. You thrive in close collaboration with others, where you enjoy listening to and learning from your colleagues. You understand the importance of being the face of the company you represent, and therefore go the extra mile to ensure customer satisfaction. You have a distinct structured work approach, with the ability to independently plan and organize your work.

Furthermore, the following is important for the role:

- Completed secondary education

- Fluent in Swedish and English.

- Previous experience working with customers and service. Previous experience in customer service is highly meritorious

- Previous experience working in a business system. Experience working in SAP is highly meritorious

We offer:

· The opportunity to work in a friendly and goal-oriented team

· Modern office facilities with good commuting options

· A culture characterized by customer focus, engagement, and community

· Wellness allowance

Additional Information

Start: Immediately

Location: Malmö, Hyllie

Extent: Fixed-term employment starting immediately until May 31, 2026, Full-time

Working hours: Mon-Fri, 8:00 AM - 4:30 PM

Salary: By agreement

A background check will be conducted on candidates who progress in the process.

Please send your application to [email protected] immediately as we are conducting ongoing selections.

Welcome with your application!